In effect from 1 August 2026
Short version: we bill a month at a time, cancelling stops the next charge, and if we have billed you for something you did not receive we will put it right. The detail follows.
How billing works
Every line is a monthly subscription charged in advance, by card. The charge covers the month ahead. There is no setup fee, no minimum term, and no notice period.
Heads up: card statements show FORTIFY 24X7 - CyberThreat Help is a Fortify 24x7 brand, and your subscription is billed by Fortify 24x7.
Cancelling
Cancel from the client portal or by writing to the desk. The next charge does not happen. Cover keeps running until the period you paid for expires, and then it ends. We do not prorate a partial month, because you had the protection for the whole of it.
When we do refund
- Never deployed. If a line was billed but never brought into service, we refund it in full. That includes a line we could not deploy for a technical reason we did not identify before you bought.
- Duplicate charges. Billed twice for the same thing in the same period, refunded in full, and we do not need you to prove it.
- Our error. Wrong quantity, wrong line, or a charge after a cancellation we had already confirmed. Refunded in full.
- First month, honestly not right. If within thirty days of first deployment the service is plainly not doing what this site said it does, tell us. We would rather fix it, but if we cannot, we refund that month.
When we do not refund
- Months already served. Protection that ran for a month is not returned by cancelling afterwards.
- Quantity reductions mid period. They apply from the next billing date.
- A security incident. Buying coverage does not make us an insurer, and a claim of that kind is a matter for your policy rather than a refund of your subscription.
- Lines that failed because access we asked for was not provided, or an agent was removed from a machine after deployment.
How to ask
Send a note to support@cyberthreat.help, or open a case from your client record, setting out what was charged and where it went wrong. We answer within two business days. An agreed refund returns to the card originally charged, usually within a week or two, depending on how quickly your bank moves.
Disputes
If you are considering a chargeback, please write to us first. Nearly every dispute we see is a charge that was not recognised because the descriptor reads FORTIFY 24X7 rather than the brand name, and that is a two minute conversation rather than a month of banking process.